perdana99 Privacy Policy

1. Introduction

Welcome to perdana99. This Privacy Policy ("Policy") governs the collection, use, storage and disclosure of personal data by perdana99 ("we", "us", "our") in connection with the online gaming and sports betting services available at perdana99.lat. This Policy applies to all registered members, visitors and prospective players who access or use our platform from Malaysia or elsewhere.

By registering an account with perdana99, using any of our services — including our Slots, Live Casino, Sportsbook, Mix Parlay or Roulette products — or by simply browsing our website, you acknowledge that you have read, understood and agree to the data practices described in this Policy.

Our practices are developed with reference to Malaysia's Personal Data Protection Act 2010 (PDPA). If you do not agree with any part of this Policy, please discontinue use of the perdana99 platform immediately.

2. Data We Collect

perdana99 collects personal data in a number of ways: directly from you when you register or interact with our platform, automatically through technical systems, and — in limited cases — from third-party verification partners. The categories of personal data we may collect include:

3. How We Use Your Data

perdana99 uses your personal data only for legitimate, clearly defined purposes. We do not process your data in ways that are incompatible with those purposes. Specifically, we use your data to:

• Create and manage your perdana99 player account, including identity verification and age confirmation (players must be 21 years of age or older).
• Process deposits and withdrawals through local Malaysian payment channels including Maybank, CIMB, Public Bank, Touch n Go eWallet and Boost.
• Deliver the gaming products you use — Slots, Live Casino, Sportsbook, Mix Parlay and Roulette — and personalise your experience on the platform.
• Detect, investigate and prevent fraudulent transactions, money laundering, underage gambling and other prohibited activities.
• Comply with applicable legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Send transactional communications such as deposit confirmations, withdrawal notices and security alerts.
• Send promotional and marketing communications where you have given consent, including information about bonuses, new games and special events relevant to Malaysian players.
• Improve the performance, security and user experience of the perdana99 platform through analytics and testing.
• Support responsible gaming initiatives, including activity monitoring, self-exclusion tools and limit-setting features.
• Respond to your queries, complaints and support requests via Live Chat, email or other channels.

4. Legal Basis for Processing

Every time perdana99 processes your personal data, we do so on one or more of the following legal grounds:

• Contractual necessity: Processing is required to perform the contract we have with you — i.e. to provide the gaming and payment services you signed up for.
• Legal obligation: Processing is necessary to comply with KYC, AML and other regulatory requirements applicable to our operations.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security and service improvement, provided those interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for optional marketing emails — you may withdraw that consent at any time by contacting our support team or using the unsubscribe link in any marketing message.

5. Sharing Your Data

perdana99 does not sell, rent or trade your personal data to third parties for commercial purposes. We may share your data only in the following limited circumstances:

• Payment processors and banking partners: To facilitate deposits and withdrawals through Malaysian payment channels. These partners process data only as needed to complete the transaction.
• Identity verification providers: To carry out KYC checks and confirm that you meet the minimum age requirement of 21 years.
• IT infrastructure and cloud service providers: Who host and support our platform under strict data-processing agreements that prohibit independent use of your data.
• Game software providers: Who supply the Slots, Live Casino, Roulette and other game content available on perdana99. Game providers receive anonymised session data necessary for game delivery.
• Legal and regulatory authorities: Where we are required by law, court order or regulatory directive to disclose your information.
• Fraud prevention and security agencies: Where necessary to detect or prevent criminal activity, protect our platform and safeguard other players.

All third parties with whom perdana99 shares personal data are contractually bound to handle it securely and in accordance with applicable data protection law. They may not use your data for their own independent marketing or commercial purposes.

6. Cookies & Tracking Technologies

perdana99 uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure and to understand how players interact with the site. The types of cookies we use are:

• Strictly necessary cookies: Required for the website to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language selection, preferred payment method and display settings to improve your experience on perdana99.
• Analytics cookies: Collect anonymised data about how visitors use the site — which pages are visited most, how long sessions last and where users navigate from. This helps us improve the platform.
• Security cookies: Help us detect and prevent fraudulent activity, bot access and other security threats.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the perdana99 platform, particularly login and payment features. We do not use third-party advertising cookies or retargeting pixels.

7. Data Retention

perdana99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data: Retained for the duration of your active account, plus a minimum of 5 years after account closure to comply with AML and regulatory requirements.
• Transaction records: Retained for 7 years in accordance with financial record-keeping obligations.
• KYC and identity documents: Retained for 5 years after the end of the business relationship.
• Support communications: Retained for 3 years from the date of the interaction.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as evidence of the consent event.
• Technical and log data: Typically retained for 12 months, or longer where required for security investigations.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to any individual player.

8. Security Measures

Protecting your personal data is a core operational priority at perdana99. We implement a layered security framework that includes both technical and organisational controls:

• Encryption: All data in transit is encrypted using TLS 1.3. Data at rest is protected using AES-256 encryption.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Staff who handle player data undergo regular data protection training.
• Two-factor authentication (2FA): Available to all perdana99 players to add an additional layer of account security.
• Firewalls and intrusion detection: Our infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection and prevention systems (IDS/IPS).
• Regular security audits: perdana99 undergoes periodic internal and third-party security assessments to identify and remediate vulnerabilities.
• Incident response: We maintain a documented data breach response procedure. In the event of a breach affecting your data, we will notify you and the relevant authorities in a timely manner as required by law.

While we take every reasonable measure to safeguard your data, no internet-based system is entirely immune to risk. We encourage all perdana99 players to use strong, unique passwords and to enable 2FA on their accounts.

9. Your Rights

As a perdana99 player based in Malaysia, you have the following rights with respect to your personal data. These rights are provided in reference to the Personal Data Protection Act 2010 (PDPA) and our own commitments to data fairness:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right of correction: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of earlier processing.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data while a query or complaint is being resolved.
• Right to data portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations described in Section 7.

To exercise any of these rights, contact the perdana99 support team at support@perdana99.lat with the subject line "Data Rights Request". We will acknowledge your request within 3 business days and respond fully within 14 business days. Verification of your identity will be required before any action is taken.

10. Children & Minors

perdana99 is an online gambling platform intended strictly for adults. You must be at least 21 years of age to register an account and use any of our services. We do not knowingly collect personal data from individuals under the age of 21.

During the registration and KYC verification process, perdana99 takes reasonable steps to verify the age of all applicants. If we become aware that a minor has provided us with personal data or has attempted to access our services, we will immediately suspend the account, delete the data and, where appropriate, notify the relevant authorities.

If you are a parent or guardian and believe that a minor in your care has registered with perdana99, please contact us immediately at support@perdana99.lat so we can investigate and take prompt action.

11. Policy Updates

perdana99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, applicable law or best practices. When we make material changes, we will:

• Update the Effective Date at the top of this page.
• Post a notice on the perdana99 homepage or send an email notification to registered players where the change is significant.
• Where required by law, seek fresh consent from affected players before implementing the change.

We encourage you to review this Privacy Policy periodically to stay informed about how perdana99 handles your personal data. Continued use of the platform after an update constitutes acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way perdana99 processes your personal data, please reach out to our Data Support team:

• Email: support@perdana99.lat
• Live Chat: Available 24/7 via the chat widget on any perdana99 page.
• Languages supported: English, Bahasa Melayu, Mandarin Chinese.

We are committed to resolving all privacy-related enquiries fairly and promptly. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in Malaysia.